Welcome to DSC
We hope your experience with us is pleasurable and profitable. This page will give you some ordering information and procedures to follow. We intend for these guidelines to save you time and money
Price Lists and Discounts
News
Placing Orders
Your Customer Support Representative
Terms
Freight
Shipping Damage
Fabrication Discrepancies
Repairs and Alterations
Cancellations
Your Installer
Measuring
Other Specialty Applications
Extra Parts
Will Call Customers
Product Specifications
Product Deductions
Price List/Discounts
Discount sheets usually come out each Trimester. Price lists usually come out yearly. Always check dates and verify you are using the current price list and discount sheet.
News
DSC E-Letter, a bi-monthly newsletter is e-mailed/mailed to all DSC customers with new product information, drops, changes to price lists, specials, and sales and customer service tips.
Placing Orders
- WEBSITE: DSC is available 24 hours a day, 7 days a week via our website: www.dscwindowfashions.com to place orders over the web, you will need a log in and password. Please call Mark Wissink at extension 146 or e-mail him at markw@dscwindowfashions.com.
- TELEHONE: Order desk hours are 8:00am 5:00pm Mountain Time at 800-873-0000. The best times to call are between 8:00am to 11:00am and 2pm to 5pm. Please have account number, product, quantity, and sizes ready before calling. Whenever possible, due to dye lot variations, please provide room locations for each blind. Telephone orders are recorded on tape for the purposes of accuracy. DSCs products are custom made and returns will not be accepted. Once your order has gone into production, cancellations will not be accepted.
- FAX: You can fax your orders at anytime to 800.340.4380. Please call them immediately to help resolve problems that may arise. All customer service issues are handled through the Denver office.
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Customer Service
Your Customer Support Representative (CSR) is available to assist you with ordering, questions, and concerns. Please call them first to resolve problems. All customer service is handled through the Denver office.
Order Status: At the time you place your order, you will get a reference number and an approximate ship date. If you need to check status of an order, please have your account number and reference number ready. Your customer support representative will notify you as soon as possible if there are material backorders or stock outs that will affect your order.
Terms
- Net 30 days to dealers with an open credit account.
- Please check with the credit department at extension 129 to verify your account terms if you are not sure or e-mail to karenr@dscwindowfashions.com.
- New accounts are originally set up as Prepaid accounts. When you place your first product order, you begin the credit check analysis, which may take up to five working days.
Freight
- DSC provides a competitive freight program to assist you. We will make every effort to ship your order via FedEx. Please note, FedEx will not accept cartons larger than an overall length of 108".
- Product over 102" in width or a total of 130 in width and girth will be delivered by common carrier (truck).
- All orders that must be shipped by common carrier will incur a $60.00 charge.
- Hi-Tech Shades, Sun-Tech, Eclipse Shutters, Samples, Hardware, Fabric and charged parts will be charged full freight.
- Mini Blinds, Wood & Horizontal Blinds, all Pleated Shades, Nanik, Vienna, Sheer Radiance, and Insolroll are pre-paid.
- All shipments going to an address other than what is on the account set up screen (drop ship) will be charged full freight.
- DSC adds a 3%-4% packaging and handling fee to all orders that are shipped. The P&H fee is figured into the multipliers on your discount sheet. Sign up as a Will Call customer and save the P&H fee.
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Shipping Damage
- When a package is delivered damaged, it is your responsibility to carefully inspect each package and clearly note on the signature sheet or the bill of lading that there is damage, visible or not. Failing to sign questionable packages as damaged, means you may be forfeiting the ability to make a claim and receive compensation. Claims must be filed within 24 hours. Based upon the Interstate Commerce Commission law for common carrier shipments, the moment your shipment leaves our dock, title is passed on to you. It is imperative that you inspect all cartons for visible damage before signing for the shipment.
- DSC will file a claim for you but you MUST keep the box and damaged goods for inspection by the carrier.
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Fabrication Discrepancies
Please call customer service for an RGA (Return Goods Authorization) number. Always have your account number, reference, and side marks available. All authorized remakes will be billed to the customer and credit will be issued upon return of the original blind. In the event that, upon immediate inspection of your order, you discover any material defects, order errors, or production errors, contact our office immediately for an RGA number. Manufacturing errors or product defects will be repaired or replaced immediately. DSC cannot be responsible for reinstallation or trip charges due to the dealer's failure to inspect order upon receipt.
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Repairs
- Please call customer service to obtain an RGA number and authorization. Product cannot be returned to DSC without an RGA (Return Goods Authorization). Have this information before calling: original work order number, size, patter and color, room location, detailed repair instructions and line item number.
- Upon receipt of product, DSC will inspect and, if necessary, repair or remake the product based upon stated warranties. (See price list and/or installation instruction for warranty information.)
- If a repair is due to DSC error or defect within 60 days, we will repair the product and return it to you at no charge. Warranty repairs received past 60 days will be repaired at no charge, and you will be billed $20 for return freight.
- If the error is yours or your customers, you will be billed for the repair and an outbound rate of $20 for return freight.
- DSC will restring blinds at no charge for up to three years. After three years, restringing is considered a normal part of wear and tear and will be a charged service. If the cords have broken because of a faulty cord lock or Easy Up clutch, these are warranted parts and your blinds will be restrung at no charge.
Product Alteration
- Some products can be altered depending on the situation.
- You must get an RGA for returning products for alteration.
- All repair or alteration charges can be quoted through your customer support representative.
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Canceling an Order
- Your CSR will check with manufacturing to see if the product has been started. If the product has not been started, they will pull the work order and cancel the order.
- All information is recorded: caller's name, reason for cancellation, etc.
- The order is then cancelled in the computer system.
- If product has been started and you still want to cancel the order, you will be charged for the materials that have been cut.
- An invoice will be sent to you for the cut materials and the order will be cancelled.
Specialty Shapes
- Arches: Templates are required if not a perfect arch. See "How To Measure, Order, and Install" guide for instructions. It is always desirable to make a template even if you feel your arch is perfect. Please roll template when shipping. Due to fabric limitations some sizes cannot be produced.
- 2" Horizontal Custom Valances: Whenever you have 2 or 3 blinds on one headrail, or an inside mount blind with an outside mount valance, DSC must be given exact measurements for valance, splits, and returns.
- Remember, more information is better than less. If you are not sure what information you need to place your order, please call customer service.
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You and Your Installer
DSC encourages you to use the services of a professional installer who is knowledgeable about the hard window covering industry, products, and keeps up with changes. A good installer should be able to make minor adjustments on site, carries extra parts and brackets, and is experienced at working with a variety of window shapes and dimensions.
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Measuring
Accurate measurements are essential for fabrication. Please measure to the exact 1/8". Measure in 3 places for each width and length. Give us the narrowest width and the longest length. Round down on width and round up on length. Measure where the blind will be installed. Please see the ordering guide in the product price lists for specifics or contact your customer service representative. Each product group has different standard deductions.
Other Specialty Applications
Multiple shades on one headrail, dormer windows, butt & pass, special shapes and bay windows require specific measuring instructions. Please see the ordering guide in the product price list or contact your customer service representative.
Extra Parts
Each order is shipped with the parts necessary to install the product. If you or your installer feels that you need additional parts, please request them at the time of order so they can be shipped with the order. Additional parts sent out after the original shipment will be charged for the parts and charged full freight.
Will Call Customers
Will Call customers will be called when orders are ready for pick-up.
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PRODUCT SPECIFICATIONS
Verticals
- All G-71 Verticals come with the EZ Open feature at no extra charge.
- Customer must add for proper coverage on outside mounts.
- Cannot have an opposite stack with the One Touch control.
- Dimensions for the G-71 are 1 15/16" deep x 1 3/8" high.
- Dimensions for the G-85 are 1 1/2" deep x 1 5/16" high.
- Headrails are reversible (if you ordered control and stack on the right, the headrail may be turned end for end to have the control and stack on the left.)
- Verticals ordered as inside mounts do not come with L brackets or valance clips. Only mounting clips are included unless otherwise requested.
- Minimum depth required to mount an inside mount vertical is:G-71 = 3"G-85 = 2.5"
CrystalPleat
- Legs are not available on arch shades.
- The Easy-up headrail is not available on shades under 15 wide (after deductions).
- Longest length available is 124" provided the width is not over 60".
- Minimum widths are as follows: Standard Shade = 9" Top Down Bottom Up = 12" (Cocoon = 18")
- Headrail dimensions are: Standard = 1 5/8" deep x 3/4" high. Easy-up = 1 7/8" deep x 1 5/16" high.
- Top Down Bottom Up cannot have same side controls.
- Non-perfect arches must have a template. (A perfect arch has a width that is 2x the height.)
- The minimum measurement that a crystal pleat can be cut down is 1/4". (However, for longer blinds it may be 3/8" to 1/2"). We can do maximum cut downs of any amount.
- Minimum depth needed to install an inside mount is: Standard = 5/8" Easy-up = I" (will not be flush)
- The Easy-up headrail is not available on any specialty shades.
FashionPleat / EvenPleat
- Blackout or Privacy liner cannot be added after a shade has been manufactured.
- Standard headrail is 1 1/4" deep x 1/2" high.
- Easy-up headrail is 1 5/8" deep x 1 1/4" high.
- Standard headrail requires 1 1/8" of mounting surface.
- Easy-up headrail requires I" of mounting surface. (Will not be flush)
- Minimum width for a Fashion Pleat is 9".
- Minimum width for an Even Pleat is 12".
- Maximum cut downs are width sensitive, so you should call customer service to get specific information. Minimum cut down is 1/4".
Wood Blinds (2")
- Blinds under 12 will be tilt only.
- Minimum width is 8".
- Under 20" controls must be standard or reverse standard (no same side controls).
- Maximum width is 110". Maximum length is 120".
- Longest wood wand available is 48"
- You need at least a 1-1/2" depth for inside mount and 2-1/2" for a flush mount.
- Maximum cut down is 1-1/2" on each side.
- Valances for blinds ordered as inside mounts will not have returns, and will have 1 1/8 deduction taken from your inside measurements. For outside mount blinds, 1 1/2 is added to the width for the valance.
- For inside mount blinds, a 1/2" deduction is taken. No deduction is taken for outside measurements.
- Projection brackets are available from 3/4" to 2-1/4.
Wood Blinds (1")
- Minimum width is 12". Will go down to 9 1/2" if customer waives warranty.
- Cut downs are not available.
- 1/2" deduction is taken for inside mount.
2" Designer Vinyl
- Blinds under 14" will have a tilt only.
- Blinds under 18 1/2" must have standard or reverse standard controls.
- Blinds wider than 72" must be 2 or 3 on I headrail.
- Blinds over 28 square feet must have cord tilt.
- 2 1/4" deep x 2" high steel headrail.
- You need at least a 1 1/2" depth for inside mount and 2 1/2" for a flush mount.
- 1/2" deduction is taken on inside measurements.
- Maximum cut down is 1 1/2" on each side.
- Valances for outside mount blinds have 6" added to the width. This includes 1 1/2" returns on each side.
Lake Forest
- All Lake Forest blinds must have standard or reverse standard controls.
- Minimum width is 12" -- 15" for the 2 1/2" slat.
- Maximum cut down is 1 1/2" on each side.
- 2 1/2" slats still use the 2" headrail.
- You need at least a 1 1/2" depth for inside mount and 2 1/2" for a flush mount.
2" Grandeur Aluminum
- Minimum width available is 9".
- There is a $35 surcharge on blinds under 12". (50% discount off surcharge).
- 1/2" deduction is taken on inside measurements. No deduction on outside measurements.
- Maximum cut down is 1/4" on each side.
- 1 1/2" deep x 2" high steel headrail.
- Minimum of 2 1/4" needed to install for inside mount.
Classic Supreme
- Blinds under 15" must have standard or reverse standard controls.
- There is a $35 surcharge for blinds under 12" (50% discount off surcharge).
- Blinds under 9" will be tilt only. The tilt wand will be in the center of the blind.
- Minimum width is 5 1/2".
- There is a 3/8" deduction for inside mount blinds. No deduction is taken for outside mount measurements.
- 1 1/2" deep x I" high steel headrail.
- A minimum of 3/4" - 7/8" is needed for an inside mount.
- Maximum width is 165".
- Classic Supreme has a valanceless headrail.
- Maximum cut down is I" total. (1/2" off each side).
Hi-Tech
Customer's Own Material, COM:
- Must be received clean, wrinkle free and rolled on a tube. If ironing is required due to folded or wadded goods, a pressing charge will be applied. PLEASE NOTE: Folding fabric can easily ruin it as wrinkles rarely come out completely.
- Please clearly identify COM prior to sending it to DSC with your account name, sidemark, and fabric name and color. Please also note direction fabric should run and proper face side if these issues are questionable.
- Plaids cannot be used on Hi-Tech Shades due to the off-bias nature inherent with that type of pattern.
- Sheer fabrics do not work well with our adhesive process. Lining them does help but on any sheer order, please send a 12 x 12 swatch to DSC for approval.
Valances
- 4 1/2" fabric valances are standard on all styles.
- Longer valances are available and valance only is available
- Please contact your customer service representative for more information and to receive a quote.
Repairs
- Hi-Tech Shades cannot be cut down in width. They must be remade.
- Simple repairs such as restrings are done within 48 hours from when we receive the shade.
- Complicated repairs require 3-5 days lead time as the labor involved in repairing pleats, fabric, etc is extensive.
Lining
- DSC uses Blackout - White lining as the standard on Hi-Tech Shades.
- Light-filtering - white lining is available at no additional charge or discount.
- Ivory blackout or light-filtering lining can be used at no additional charge or discount.
- Unlined shades receive an additional 10% discount.TOP
PRODUCT DEDUCTIONS
CrystalPleat, Hi-Tech, and Pleated Shade Deductions
- Inside Mount width deductions ....3/8" off fabric
- End Caps .....Add 1/4" to width
- Net width deduction for an inside mount ....1/8"* * This is from end cap to end cap. Caution: This deduction provides a tight fit for a custom look with little light gap. It is important for you to use the minimum width when ordering.
- Outside mount width deductions ....1/8"
- EndCaps.....Add 1/8" to width
- Net width deduction for an outside mount.....0
Vertical Deductions
Inside Mount
- Track ....1/4" off width total
- Finished Blind ....1/2" off length*Only mounting clips are included on inside mounts. If you need L-brackets you must request them.
Outside Mount
- No deductions off width or length.
2" Wood Blinds, 2" Metal, Lake Forest and Designer Vinyl
- Inside mount width deductions....1/2" off headrail
- Slats....1/2" off slats
- Total width deduction for inside mounts....1/2" **This deduction is necessary because of the size of the mounting bracket** Caution: This deduction provides a tight fit for a custom look with little light gap. It is important for you to use minimum width when ordering.
- Total width deduction for outside mounts.....0
